What is Knowledge Management?
wiiiv’s Knowledge Management lets you register your documents so that wiiiv can directly reference their contents during conversations and workflow execution. You can register any type of document — API specifications, internal manuals, technical documentation, data dictionaries, and more.
Typical AI systems split documents into small chunks and search them by keyword similarity. This approach breaks context at chunk boundaries and often retrieves irrelevant fragments.
wiiiv is different. It stores registered documents as-is, without chunking. When a request comes in, the LLM reads the document catalog and decides which documents are needed, then references the selected documents in full. Rather than scattering torn pages on the floor, it picks the right book from the library and reads it.
There is no need to summarize or pre-process your documents — just register the originals as they are.
| Typical AI (RAG) | wiiiv Knowledge | |
|---|---|---|
| Storage | Split documents into chunks, store as vectors | Store the full original text as-is |
| Search | Vector similarity search over chunks | LLM reads the document catalog and selects directly |
| LLM Input | A few chunks with highest similarity | Full text of selected documents |
| Context | Context breaks at chunk boundaries | Full original preserves complete context |
| Summaries | Often needed to save tokens | Unnecessary — the original is more accurate |
| Scaling | Same approach regardless of document count | 3-tier auto-switching (Small: load all / Medium: LLM selects / Large: on-demand browsing) |
Knowledge Management Screen
Select Knowledge from the left sidebar to open the knowledge management screen. The screen is divided into two areas: the left panel shows the list of registered documents, and the right panel shows details of the selected document.
Slack Web API Specification
Slack — Team communication and workflow automation platform
Base URL: https://slack.com/api
Authentication: Bot Token (Authorization: Bearer xoxb-...)
Official docs: https://api.slack.com/methods
Authentication
The Slack API authenticates using Bot Tokens...
Use the Search documents field at the top of the left panel to quickly filter registered documents by name. Selecting a document displays its type, size, registration date, and full content on the right.
Registering Documents
Click the “New Knowledge” button to reveal the upload area. You can drag and drop files directly, or use the “Choose File” button to browse. Multiple files can be registered at once.
Supported File Formats
Once a file is uploaded, wiiiv automatically analyzes its contents and registers it in the document catalog. When a related topic comes up in conversation, the LLM selects relevant documents from the catalog and references them in full.
Document Details
Select a registered document to view its details in the right panel.
Document Information
The document’s type (Markdown, JSON, XML, Text), size, and registration date are displayed. The type is automatically detected by analyzing the file extension and contents. Tags or categories, if configured, are also shown.
Memo
You can add a memo to each document. Notes like “This document is based on the SkyMall API v2; some endpoints have changed in v3” help with management later on.
Full Text View
You can view the complete content of the document. Markdown documents are displayed in rendered form, JSON with syntax highlighting, and plain text as-is.
Renaming
Double-click a document name in the list to edit it directly. You can also click the pencil icon next to the name. Press Enter to save, Escape to cancel.
Download and Delete
Use the Download button at the top right of the document detail screen to download the original file, and the Delete button to remove the document. A confirmation dialog appears before deletion.
Document Search
The “Document Search” section on the document detail screen lets you search registered knowledge using semantic matching. This is the same search that wiiiv performs internally during conversations. You can use it to verify that your registered knowledge is being utilized correctly.
The score in search results indicates the similarity between the query and document content. Scores of 0.8 or above indicate high relevance (green), 0.5–0.8 is moderate (yellow), and below 0.5 is low relevance (red).
Administrators can adjust Top K (maximum number of results) and Min Score (minimum similarity threshold). Defaults are Top K = 5 and Min Score = 0.
How wiiiv Uses Knowledge
Once documents are registered, wiiiv automatically finds and references relevant knowledge during conversations and workflow execution. There’s no need to tell it “refer to this document” separately.
For example, if the SkyMall API specification is registered and you ask “List products with low stock on SkyMall,” wiiiv automatically locates the product query endpoint, authentication method, and response format from the API specification and performs the correct API call.
1. Wireless Keyboard MK-200 — Stock: 2
2. USB-C Hub 7-Port — Stock: 1
3. Power Bank 20000mAh — Stock: 3
A total of 3 products are in low-stock status.
When wiiiv references knowledge, the response footer shows which document was referenced. This lets you transparently verify what the AI’s answer is based on.
After Registering an API Specification: Connecting Credentials
When you register an API specification, wiiiv recognizes the Base URL within the document and automatically displays a server card in the Settings > Connections tab. By registering the ID/Password for the API server there, wiiiv can directly call that API during conversations.
Click “Change credentials” or “Register ID/PW” to open a modal dialog. Enter the username and password for the API server.
When saving, wiiiv automatically performs a connection test with the entered credentials. If authentication succeeds, the credentials are saved; if it fails, an error message is displayed. Credentials are stored encrypted and cannot be viewed again after registration.
Global Documents and Project Documents
wiiiv’s knowledge operates in two scopes: Global and Project.
| Attribute | Global Documents | Project Documents |
|---|---|---|
| Access | Sidebar Knowledge menu | Project > Knowledge tab |
| Permissions | Administrators only | Project members |
| Scope | All conversations and workflows | Conversations and workflows within the project |
| Use Case | Organization-wide documents (company policies, shared APIs, etc.) | Project-specific documents (service specifications, etc.) |
Select the Knowledge tab on the project detail screen to access the project-specific knowledge management screen. The layout and features are the same as global documents, but you manage documents that apply only to that project.
Tips for Effective Knowledge Registration
1. Well-structured documents work best
Markdown documents with clear headings, subheadings, and lists are most effective. Well-organized documents help the LLM accurately identify and select the right reference when a related topic comes up in conversation.
2. Be thorough with API specifications
When registering API specifications, include the following: endpoint URLs, HTTP methods, request parameters, response formats, authentication methods, and error codes. wiiiv needs this information to call APIs accurately.
3. One topic = one document
Rather than combining multiple topics into one large document, separate them by subject. Register “SkyMall API Specification” and “SkyStock API Specification” individually, so wiiiv can find and reference exactly the document it needs.
4. Verify with search after registration
After registering a document, always test it with the “Document Search” feature. Search with questions you’d actually ask in conversation to verify that relevant content returns with a high score. If scores are low or irrelevant content appears, consider improving the document structure.